THIS INCLUDES SERVICES IN LET ONLY OPTION HOWEVER WE RUN OUR OWN APPROVED TENANT DEPOSIT SCHEME AND ASSOCIATED CLIENT ACCOUNT
We register all deposits online in accordance with the Housing Act guidelines. All pictures of the property are logged onto our system in case there are any future problems with recovering all or part of the deposit through the Tenant Deposit Scheme.
THE 7 STAGES
RENT
Ensuring Rent is paid on time and is collected as per tenancy, entered onto our system, monitored using internet banking, receives an automated reminder, and a rent statement is issued with a standing order/bank transfer/cheque agreed with the tenant a month in advance. Our commission is deducted from this rent. We will endeavour to collect any rent arrears which may arise but cannot be held responsible for such arrears. We will issue reminders, warnings and notification of termination of tenancy as appropriate, and report such actions to you as best we can.
DEPOSIT
Our Tenant Deposit Scheme will ensure that the deposit is officially registered.
REPAIRS
The property will be kept in a good state of repair, which will be achieved by careful selection of tenants and monitoring and liaising with the landlord. Unless we hear otherwise we will carry out emergency repairs but without the landlord’s consent it will not exceed the value of £100. This would be deducted from the rent due to you. We would envisage that this would only be in the case of water or gas leaks or other instances where there is real danger of further damage to your property. No pets, as per tenancy agreement, unless written consent is given by the landlord. Refer to Property Maintenance Section.
CLAIMS
Housing Benefit claims run smoothly, however, some DSS tenants are overawed by the forms needed, the proof that is required, and the effect that the tenant’s personal circumstances have on a claim. Hence the skill in renting to the DSS is all down to understanding the Housing Benefit system and monitoring the housing benefit claim throughout its life. Our approach to the management of property is proactive, we make sure that all claims are continually monitored. If there is a problem with the claim, we will find out what the problems is, what the Housing Benefit Department require and that they receive the information needed to solve their problem. If necessary, we will drive to the tenant’s house and escort them to the Housing Benefit office to solve the problem.
TOP UPS
We monitor top-up rents closely on our system and will visit the tenant if necessary. The office is geared to receive top-up rents over the counter by standing order or the paying-in book.
TENANT VACATIONS
When the tenant gives the agreed notice to vacate, we will carry out a full inspection and report back to you. If rent arrears have arisen or the tenant has damaged the property, we will liaise with the Tenant Deposit Scheme to secure as much deposit as possible on your behalf.
EMERGENCY
We offer a free 24-hour emergency telephone line, operating 365 days of the year.